Experience - Every moment is an experience ~ Jake Roberts
Please read my resume - I have included some examples of training material that I have developed in my current role in the Finance Industry. I am hoping to apply my experience in training fellow staff members will help me in my future role as a teacher. It is amazing how I have applied my passion to educate others into my current role!
Resume
Name - Diana Greenhill
I have recently completed my Diploma of Financial markets through FINSIA. I am currently working on completing a Masters of Applied Finance.
I am an outgoing energetic people person and a self motivated team player, with an extensive operational background within the finance industry. I have a high attention to detail and am always willing to learn and to continue to learn. My current role as Operational Risk Officer has contributed to the development on my analytical and problem solving skills. I am a motivated and success driven employee who is constantly looking at ways to develop my skills. I am a loyal team player who is enthusiastic with a happy outlook. My strongest belief is to lead by example.
I have had a wide exposure to different back office functions within the finance industry which has contributed to my strong attention to detail. My current role as an Operational Risk Officer has enabled me to develop my verbal and written skills.
As an Operational Risk Officer it is part of my role to ensure that staff are kept up to date with internal policies and procedures, therefore I run regular training courses for staff.
Some examples Include:
Static Data Management Plan training presentaion
Qualifications
Current
Curtin University - Bachelor of Education (Primary)
- AFMA operations accredited (AFMA 2009)
- Diploma of Financial Markets (FINSIA 2007)
- Certificate Business Management (Granville TAFE 1997)
Skills
- Computer literate
- Attention to detail
- Strong organisational skills
- Time management skills
- Team player
- Self motivated
- Extensive Finance/back office background
- Good communication skills
Employment History
Date May 2009 – Present
Position Operational Risk Officer
Employer TCorp
Responsibilities
- Accurate, timely and relevant reporting of risk exposures
- Investigating and reporting breaches and incidents to the executive team
- Ensure staff are aware of and comply with relevant legislative and regulatory requirements, Board policies, client mandates and industry standards
- Manage user access to core transaction and payments systems including reporting and sign-off on a six monthly basis from business unit heads
- Monitor user access levels, ensuring access levels are consistent with Delegations of Authority
- Ensure documentation of procedures and process maps
- Management of system administrator access levels
- Monitor, report and review appropriate controls on static data management
- Ensure static data is up to date and consistent across all systems
- Staff training and awareness activities to help promote and foster a “risk aware” culture
- Assist in facilitation of the “Risk Champion” program
- Maintain the risk register, process maps and procedure documentation.
- Develop and maintain key relationships throughout the business and external parties as necessary, ensuring active and open communication of risk matters
Achievements
Risk Champion Charter
Static Data Management Plan
Static Data Register
Introduction of User-System Matrix
Electronic implementation for revoking user access across the business
Changes and improvements to access levels across key systems to improve security and segregation of duties
Risk assessments of the FX Overlay product and the Term Deposit product
Systems
- Midas
- Dimension
- Exigo
- Corporate online
- Excel
- Word
- Clearstream
- CitiDirect
- Real Clear
- Trust Architect
- Lotus notes
- CURA
- Powerpoint
Date October 2004 – May 2009
Position Settlements Officer
Employer TCorp
Responsibilities
- Input, settle and check Money Market and FX deals
- Input and check Investment facility transactions
- Matching deals with client instructions and checking authorised signatories
- Monitor settlement and payment systems
- Assist and support Operations Manager as needed
- Depot reconciliation
- Assist financial control with reconciliation items
- Direct and lead other team members
- Daily liquidity balancing
- Futures input and monitoring
- End of day balancing
- Internal and external customer service
- Liaising with custodian
- Month end and intra month interest reminder production and monitoring
- Monitoring and storing clients “authority to operate accounts” forms
- Maintaining the risk register
- Incident reporting
- Member of The TCorp risk champions
Systems
- Midas
- Dimension
- Exigo
- Corporate on line
- Excel
- Word
- Clearstream
- Citidirect
- Real Clear
- Trust Architect
- Lotus notes
SECONDMENT
Date July 2005 - July 2006
Position Secondment Fund Administrator – Investment facilities
Employer TCorp
Responsibilities
- Monthly reporting of unit trust
- Daily monitoring and reporting of unit trust
- Customer service to the unit holders and fund managers by telephone
- Liaising with custodian
- Monitoring and reporting to Investment Facility manager of rebalancing needs
- Minute taking and reporting of fund manager performance
- Maintaining the risk register
- General assistance to the Investment Facility team
- Ad hoc as required
Systems
- Excel
- Word
- Lotus Notes
- HGRS
- Dimension
Date May 2004 to July 2004
Position FX settlements
Employer Morgan Stanley
Responsibilities
- Matching MT300 report with trades booked into the system
- Answering email enquiries from traders
- Advising currency positions to traders
- Same day netting of non deliverable forwards
- End of day handover to New York
- Investigating MT300 that do not match with trades in the system by sending SWIFT messages – MT999
- Sending SWIFT messages to other banks when incorrect Nostro accounts credited or debited – MT199
- Checking Reuters trades are entered correctly
- Checking Standard Settlement Instructions
- Opening, Closing and reinstating customer accounts
- Manual payments to meet currency cut-off times
Date March 2001 to May 2004
Position Settlements Officer
Employer Travelex
Responsibilities
- matching off deals with client instructions
- Checking authorised signatories
- Checking deals entered by dealers match clients instructions – e.g. currency, amount, settlement instructions
- Updating standard settlement instructions
- Providing support to investigations and accounts teams
- Daily account reconciliations
- Following company credit control procedures
- Liaising with dealers and clients
- External and internal customer service
- Working in close contact with mid office, in terms of monitoring credit limits and advising dishonors of cheques or direct debits
- Monitoring and actioning margin calls
- Monitoring and actioning foreign exchange contracts
- Outward payments – sending payments through SWIFT
Systems
- SWIFT
- Desk bank
- Cheque write
- Excel
- Word
- Lotus Notes
Date January 1997 to Jan 2001
Position Global payments Supervisor
Employer Westpac Banking Corporation
Responsibilities
- Checking and releasing inward telegraphic transfers
- Monitoring daily work activity
- Meeting currency cut-off times
- Monthly awards co-coordinator
- Training new and existing staff
- Transition to a new system
- Monitoring and actioning foreign exchange contracts
- Customer queries
- Authenticating telex messages – including test keys
-
Systems
- SWIFT
- TELEX
- WBC CIS
- Excel
- Word
- Access
Part Time – Customer Service Positions
I have held a number of part time retail positions whilst being employed in the positions mentioned above. Including:
Position Cashier
Employer Bush’s Meats
Date 1988 – 1997
Position Waitress
Employer Mr Spaghetti
Date 1990 – 1995
Position Bar Maid
Employer Crown on McCredie
Date 2004 - 2007
